Educational training, assistance, and support are critical to the success of any networked software installation, and especially so for an integrated instructional system. 

For this reason, the following first year services are included in the cost of the New Century IIS network:

Equipment and Materials Check

Prior to initial training, the New Century Education Services Manager conducts a thorough check of the system to confirm that all system functions are operational and all supplemental materials are in place.  The system check includes diagnostic testing; testing of selected lessons, mastery and pre-tests; student data entry and edit check; and printing key profiles and reports.

Initial Training - Primary Users

Initial training is provided in small group sessions for up to five primary users.  A primary user is an individual who will be responsible daily for the hands-on management of the instructional system.  The three day training session is conducted at the client site.  The emphasis is on those aspects of the System which support the implementation’s goals, and in general will include:

Training is conducted in small groups to allow hands-on participation. After completion of training, users will be capable of operating their system and utilizing all of its essential functions.

Introduction to the network and equipment Class data entry and edit System orientation Curriculum scope and sequence Diagnostic testing and prescription Motivational point system Administrative procedures System start-up procedures Weekly back-up

Frequently Used Reports:

	Individual Student History
	Lesson Path History
	Weekly Group Report
	Awards Report
	Maintenance /Troubleshooting
	New Century support hotline
	Sample Lessons
	Sample pre-tests and mastery tests

A one-half to one day inservice for secondary system users is also included in the system purchase cost.  The inservice is designed to provide a general overview of the system to administrators and teachers who will not be responsible for its day-to-day hands-on management.  The inservice may be customized to meet the needs of a particular site but in general will cover:

	Curriculum scope and sequence
	Diagnostic Testing and prescription
	Motivational Point System
	Sample lessons
	Mastery Tests
	Reports